Testimonials
Asendia USA offers clients the best international and domestic mail and parcel services available. But don’t just take our word for it...
After switching to Brokers Worldwide [now Asendia USA] as their shipping vendor because the previous vendor provided poor service and transit times, one of our valued clients in the health & wellness products industry received this positive feedback from a customer: "HOORAY!!!! My autoship dated 4th October, arrived today 16th October, at my home in Victoria, Australia. This is the FASTEST delivery since opening my account some 5+ years ago. Congratulations on the new company handling deliveries to Australia. I DO HOPE THIS CONTINUES." –a customer of one of our valued clients "While I have only been involved with your company for a little over 5 years, I will say that it is a class organization. Service is outstanding and issues are addressed immediately. Can’t ask for better customer service. Thanks for being a great business partner. CONGRATULATIONS" –a valued client (in response to our 25th anniversary announcement)
A valued client of Brokers Worldwide [now Asendia USA] received this positive feedback from one of their customers: "My last comment is very positive, the new system you are using for international postage (Broker's Worldwide [now Asendia USA]) is freaking awesome, every package that has been shipped to me since [your company] started using them has arrived within 3 weeks which is a vast improvement over whatever was used previously. Thanks again." –a customer of one of our valued clients "I had been desperately trying to seek out the best postage pricing options for this client both out-bound and in-coming and had spoken with several PQWs and the USPS. Not to mention several Canadian Mailing Houses. I was frustrated beyond belief because everything I was being told seemingly contradicted what I'd been told just prior. In addition I believe, that because the other PQWs must have realized that there was very little money in this particular job, they saw no motivation to help me understand international mailing.
[The Brokers Worldwide [now Asendia USA] Account Representative] was completely different, he knew up-front this was a proposal and not a done deal as of yet, though we feel very good about it, and still he was very friendly, informative, patiently talking me through what I needed to understand. Brokers Worldwide [now Asendia USA] is lucky to have this guy, I just wanted to let you know that. There are not many people out there like him at all anymore. I was continually surprised at each time he followed through on something I needed to understand. Just so helpful and smart and competent.
As a result of his exceptional customer service I am trying to see if it makes sense for us to work together on other jobs. He is the kind of person I want to partner with when I am representing my capabilities to my clients" –a valued client
"I have received several notes over the past week or so from folks [who have received our directory]. The fact that it has been delivered well to such widely scattered places around the globe fascinates me. I've heard from France, South Africa, Hong Kong, Australia, etc. So, your service works! Of course, you know that, but it is helpful for me to see these confirmations." –a valued client
"Again, thank you for going the extra mile for us. When we first started this adventure and selected Brokers Worldwide [now Asendia USA] as a supplier, we were concerned about the possibility of this type of problem arising [missing information needed to calculate postage], and not being able to be near the mail to come and sort the problem out for ourselves. On both of these occasions, you have been our eyes and ears, and did everything we asked of you to solve the problem for us [released the mailing with no delay and adjusted the postage]... Outstanding service." –a valued client
"We have had some quotes that are competitive in pricing, but have decided to stay with Brokers [now Asendia USA] because of the excellent service." –a valued client
"BW [now Asendia USA] helped us to work through some very difficult issues regarding the distribution of publications. I am very pleased with the service provided and the solutions offered." –a valued client
"You are doing a great job! Thanks for making it an easy transition to switch to using Brokers Worldwide [now Asendia USA]!" –a valued client
"The personal service that I get is what I like the most." –a valued client
"I have been very happy with the service and communication that I receive from our Account Manager!! She is on top of things and always gives me reminder calls on my monthly mailing. She is always prompt and explains in detail what to expect and how things should be prepared to ensure the fastest and most effective delivery time. I am so happy with your company and every employee that I have spoken to in reference to my mailing from your accounting department to your sales staff. When I am asked by other sales people and account managers within my organization the best way to handle International mail, I give them my Account Manager's number. I hope to do a lot more businesss with your company this year!! Thank you!!" –a valued client
"BWI [now Asendia USA] is the best in the business. Our sales rep is awesome and the service is top notch." –a valued client
"Our Account Manager has been a pleasure to deal with and he has consistently shown an interest in my account." –a valued client
"This is outstanding. While some international carriers can't find Panama on a map, BWI [now Asendia USA] actually tracks down the actual parties involved. This is on the long list of reasons we are delighted to be a BWI [now Asendia USA] customer." –a valued client
"Any U.S. mailer who wants to expand into the international arena should not ignore the sound advice and services of Broker's Worldwide [now Asendia USA]. They're not just a vendor, but a partner in making your international distribution and marketing programs a real success." –a valued client
"Double service with a smile. That's good, attentive service to our customers and to us as customers." –a valued client
"Broker's Worldwide [now Asendia USA] has helped us to save money on our International Mail without compromising our established service standards." –a valued client
"GREAT operation!!! Our Company uses Brokers [now Asendia USA] for both International Mail as well as Direct Injection into Canada Post, and both processes work like clockwork!!! I would recommend their services without hesitation... in fact I have on many occasions." –a valued client