|
 |
|
| |
Brokers
Worldwide FAQs
International
Mail Industry FAQs
|
|
|
Brokers
Worldwide FAQs |
| |
|
| |
 |
How
long have you been in
business? |
| |
|
Brokers Worldwide
was incorporated in
1986. |
| |
|
|
| |
|
What is your client
base? |
| |
|
We serve a diverse
client base including
associations, universities,
publishers, government
agencies, financial
institutions, catalogers,
parcel shippers, merchandisers,
and major corporations
nationwide. |
| |
|
|
| |
|
What kind of customer
service and support
can I expect from Brokers
Worldwide? |
| |
|
When you become a
Brokers Worldwide
client, you have unlimited
access to our mail experts.
You will be assigned
a dedicated account
manager and a customer
service representative.
Our goal is to be accessible
to you always! |
| |
|
|
| |
|
What information
do I need to call in
a pick up? |
| |
|
With Brokers Worldwide’s
nationwide pick-ups
on demand, arranging
pick-ups couldn’t
get easier. When your
mailing is ready for
pick-up, simply call
1.800.MAIL.287 and
have the following
information ready
for the customer service
representative:
- Your company name,
phone and fax number
- Account number
(if you are
a lettershop
or printer
calling
in a pick-up
for a client,
please have
their account
number
handy)
- Mailing name
- Pick-up site
address
- Pick-up site
closing
time
- Weight
of entire
mailing
- Number
of
pieces in
entire
mailing
- Number
of
sacks,
trays,
boxes,
or
skids
- Any
other special
information
you
would like
to
alert us
to
The customer service
representative will
enter your pick-up
information into our
automated pick-up
database and a Ground
Operations Specialist
will contact you to
arrange a pick-up
time.
If you are sending
us a smaller shipment,
you may send it to
us via a domestic
parcel service. In this case, please call our customer
service department
and alert us to your
arriving shipment.
It’s that simple! |
| |
|
|
| |
|
How should the
mail be packaged for
pick-up by Brokers Worldwide? |
| |
|
We accept mail in
bags, trays, boxes,
and on skids. If you
have a smaller mailing,
you may also ship your
mailing to us via a
domestic carrier. |
| |
|
|
| |
|
If my mail is
in country, order will
the processing time
be less? |
| |
|
Yes. Most international
mail services require
that the mail be sorted
by country, and Brokers
Worldwide can sort the
mail for you. However,
if the mail arrives
at our facility in order,
it expedites processing. |
| |
|
|
| |
|
What is your discount
with the U.S.P.S.? |
| |
|
We process such large
amounts of U.S.P.S.
international mail that
we have qualified for
their highest discount
available – a
savings we pass onto
you. |
| |
|
|
| |
|
How has your relationship
with the French Post
Office, La Poste, changed
the way you do business? |
| |
|
Our relationship with
La Poste allows us to
expand our international
postal network, and
thus offer you more
services than ever before
– at an additional
savings! |
| |
|
|
| |
|
What hubs do you
use? |
| |
|
Brokers Worldwide
has a national presence
with sorting facilities
in Philadelphia, Chicago,
and San Francisco. We
most commonly utilize
the International Service
Center airports associated
with these cities: JFK
(New York), ORD (Chicago),
and SFO (San Francisco).
However, we frequently
mail out of remaining
three International
Service Centers: MIA
(Miami),
and LAX (Los Angeles) |
| |
|
|
| |
|
Can Brokers Worldwide
mail be tracked? |
| |
|
We have the ability
to track your mail until
it is accepted by the
appropriate postal administration.
However, if you have
chosen a service that
includes international
tracking, such as Global
Express Mail, your mail
can be tracked until
it is in the hands of
the recipient. |
| |
|
|
| |
|
How is undeliverable
mail handled? |
| |
|
Undeliverable mail
that is returned to
our processing facility
is:
- Destroyed upon
client’s
request
- Returned to client
per their request
- Entered into our
Returns program
per our client’s
request
|
| |
|
|
| |
|
What is your Returns
program? |
| |
|
We have designed a
system that allows you
to clean your mailing
lists and thus save
money on your next mailings.
With our system, your
mail pieces are bar-coded
before they are mailed.
If the mail is returned,
we then scan the piece
into our program, and
record the reason for
its return. This allows
you to delete recipients
from your records who
have: moved with no
forwarding address,
provided incorrect addresses,
refused your mail, etc. |
|
|
International Mail Industry FAQs
|
| |
|
|
| |
 |
What's the difference between U.S.P.S., Remail, Direct Entry, and Office of Exchange mail? |
| |
|
All forms of international mail are consolidated similarly. However, when the mail leaves your consolidator it is treated differently:
U.S.P.S. consolidation is considered A – B mail. The mail is permitted by the U.S.P.S. in the United States (A) and is flown as mail to the destination country (B).
Remail, or multiple point posting mail, is called A – B – C mail. The mail travels from the United States (A) as airfreight to the country that is permitting the mail (B), and then it travels as mail to the destination country (C).
Direct Entry mail is called A – BB mail. The mail travels as airfreight from the United States (A) to the destination country (BB) where it is posted as mail from that country and sent directly to the recipient.
Office of Exchange mail is called A – C mail. The mail is posted in the United States (A) as a foreign postal administration’s (B) mail. It is then flown to the destination country (C) as mail where it is distributed to the recipient.
Brokers Worldwide offers U.S.P.S., Remail, Direct Entry, and Office of Exchange mail options. |
| |
|
|
| |
|
What does REIMS mean? |
| |
|
REIMS is an abbreviation for Remuneration Exchanges of International Mails. It is the agreement that most Western European countries have with each other concerning the sharing of postal revenue.
The countries bound by the REIMS agreement are: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungray, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Swedan, Switzerland, United Kingdom, and the Vatican.
Under the REIMS agreement mail is separated into three categories: letters, flats and packets.
Category Definitions:
Letters: up to 3.53 ounces, 6.5 x 9.65 x 0.2 inch maximum,
Flats: up to 17.64 ounces, 12.01 x 15 x 0.79 inch maximum
Packets: up to 4.4 pounds, oversized mail
Each category of mail is priced separately and usually as a per piece plus per pound cost format. |
| |
|
|
| |
|
What is an International Service Center? |
| |
|
An International Service Center (ISC) is a U.S.P.S. international mail acceptance center. They are located in New York City, Chicago, San Francisco, Miami, Dallas – Fort Worth, and Los Angeles. Depositing your U.S.P.S. mail at an ISC makes you eligible for additional discounts off of U.S.P.S. international list pricing. |
| |
|
|
| |
|
What are Terminal Dues? |
| |
|
Terminal Dues are payments that a postal authority makes to destination countries for the costs incurred from accepting inbound international mail, such as delivery and distribution. |
| |
|
|
| |
|
Can I process my own international bulk mailings? |
| |
|
Yes, but you won’t have access to the postal options, savings, and time saving advantages Brokers Worldwide can provide you. The U.S.P.S. accepts international bulk mail at full bulk mail prices.
To qualify for bulk mail rates you must:
- Obtain a mailing permit and pay an annual mailing fee
- Pay postage using one of the following methods: precanceled stamps, postage meter, permit imprint
- Make sure your mailing piece is the appropriate size, shape and weight and that you have the proper volumes for the service your are selecting
- Ensure that your addresses are accurate and formatted properly
- Presort the pieces (usually by country or zone)
- Fill out the appropriate forms and/or customs documents
- Take your mail to the post office where you hold your mailing permit
Brokers Worldwide also offers discount sharing options. You can prepare your international bulk shipments, and mail them using our permit to receive discounts off of your U.S.P.S. shipments. |
| |
|
|
| |
|
Do you have a list of the most commonly thought of International countries which are actually domestic countries? |
| |
|
The following territories are considered domestic municipalities of the United States, and thus any mail going to these regions is considered domestic mail.
- American Samoa
- Common Wealth of Puerto Rico
- Common Wealth of Northern Mariana Islands
- Federated States of Micronesia
- Guam
- Republic of the Marshall Islands
- Trust Territory of the Pacific Islands
- U.S. Virgin Islands
- St. John
- St. Croix
- St. Thomas
- Military Personnel Only
- Uninhabited Posessions Pacific Ocean
- Johnston Atoll
- Howland Island
- Kingman Reef
- Jarvis Islands
- Midway Islands
- Baker Islands
- Carribean Sea
- Wilkes Island
- Navassa
- Peale Island
- Privately Owned Palmyra
- APO/FPO
|
| |
|
|
| |
|
What is the Universal Postal Union? |
| |
|
The Universal Postal Union (UPU) is an international organization that oversees the cooperation between state postal authorities and insures a universal network of international postal services. |
| |
|
|
| |
|
How many countries belong to the Universal Postal Union? |
| |
|
191 countries belong to the Universal Postal Union. |
|
|
